How do I exchange or return an item?
To return an item you simply contact us at RETURNS and request your RMA Number.
All Exchanges/Returns must be addressed to:
We strongly advise all customers to send their Exchange/Return via a secure, signed for service to ensure the parcel reaches us safely and securely. Parcels should be insured for the full amount of the sum paid for the goods and you should keep proof of postage certificates as we are not responsible for goods that are damaged and lost in transit.
wearMEunder will automatically credit your member account with your store credit for any items returned and processed.
Should you wish to receive a refund, please ensure to specify such on your RMA request email and also with the items returned to us for processing.
We are only able to credit the original method of payment [member account, credit or debit card] used when order was placed for the sum of the goods alone. Credits are only applied after returns have been processed by us and this has been confirmed by email to you. Credit and Debit cards may take 7 to 14 days to show in your account.
For any query or more information please contact the RETURNS Team or call directly +44 (0)7908 659 460
SALE & PROMOTIONAL PURCHASES are unfortunately non-refundable and we are unable to accept exchanges for them.
Items sent via BASIC FREE SHIPPING will automatically have a £5 (UK) or £10 (rest of the world) deduction on refunds (either on card of purchase or when credited to your wearMEunder account) to cover shipping costs incurred for the original shipping of the order.
PLEASE NOTE you must request an RMA within 7 days of receiving the order. For orders sent via BASIC FREE SHIPPING we will automatically calculate the 7 days counting from 12 days after your order has been shipped.